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Virtual Wallet Provider

Historically, the Philippines has been a cash-based economy. People did not have bank accounts because the majority work in the informal sector, lack identification, and don’t have a social security code.

We recently partnered with a company who offer a virtual bank account app linked to a mobile network, to create in-app insurance solutions in order to differentiate them from their competition.

Illustration of Hands exchanging money and mobile phone with wallet app
Illustration of Mobile phones with different symbols on screen

Problem

As mobile wallets grew in popularity in the Philippines, our client gained dozens of competitors. Therefore, they needed a way to differentiate themselves.

Illustration of callcenter staff speaking to person on phone

Implementation

We designed an SMS based digital channel for direct enrollment and established an outbound call center in the Philippines to assist customers with enrollment, claim support, receiving payouts, etc.

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