Skip to content


MIC Global Complaints

We are sorry to hear that you have a complaint or concern regarding MIC Global. If you wish to make a complaint, please contact us with the following information, so that we may get an understanding and contact you to discuss further.

  • Your name
  • Country of residence
  • Policy Number/ Bank/ Partner (if applicable)
  • Contact number
  • Details about your complaint or concern, including as much detail as required

Please contact MIC Global at:

MIC Global Complaints
31 Hudson Yards,
11th Floor,
New York, NY 10001, USA


MIC Global Syndicate 5183 Complaints

If you are a policyholder of MIC Global Syndicate 5183, managed by Asta Managing Agency, and wish to make a complaint about the service you have received, Asta will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact Asta at:

Asta Managing Agency Ltd
5th Floor, 20 Gracechurch Street,
London, EC3V 0BG, UK

Telephone: +44 (0)20 7743 0900
Fax: +44 (0)20 7743 0901

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd’s. Lloyd’s will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd’s contact details are as follows:

Complaints Lloyd’s
Fidentia House, Walter Burke Way
Chatham Maritime, Chatham
Kent, ME4 4RN, UK

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service Exchange Tower
E14 9SR

Telephone: +44 (0)30 0123 9123